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In the industrial spare parts business today, time and cost play a big role. The vendor has to be deliver high qualipromptly, because a machine break down means the machine is not producing and is costing its owner daily. Learn more »

Service division at Arabian Bugshan Group provides an extensive customer support that assures warranty, repairs and maintenance programs, Hydraulic system inspection program, Oil & wear analysis program, Undercarriage wear analysis program, Machine Touch Program, Voluntary visits upon needs, periodic servicing are few of the most vital area’s we undergo under service division. Preventive maintenance services by certified engineers and factory trained service technicians, usage of sophisticated diagnostic tools, scheduling upon delivery of machines, after a through technical level up training.

With us, success means an efficient system to optimize machines availability and performance in order to avoid machine downtime, reduce the costs and prolong the lifetime. We at ABG achieve this goal by making sure; the machines are always have in their routine maintenance and scheduled service programs. Maintenance today is more than just replacing the oil and filters; it consists of a complicated system of high-tech, traditional analysis with specialized tools, expertise and a longtime experience.

Arabian-Bugshan Group, Heavy Equipment Division's Service Department fulfills all these requirements, by maintaining a highly qualified staff with swift service for full range of products and to meet the customer’s needs. The service department keeps its technical staff up to date with the latest diagnostic tools & products. Updates rapidly changing requirements and technologies with training programs and seminars in-house and at the manufacturer’s facilities.

There are a number of inspections & analysis which comes into account when you talk about service department like,

Preventive Maintenance Inspections (PMI)

  • Preventive Maintenance Clinic
  • Preventive Maintenance Tune Ups
  • Oil Wear and Analysis
  • Under Carriage Wear Analysis

Preventive Maintenance Inspections:
To Keep your Equipment At Peak Performance, As Bugshan Group offers Preventive Maintenance Inspections (PMI) designed to keep your equipment operating at peak performance for high production. Conducted by factory trained experts, PMI include (Visual Walk-Around Inspection, PM Clinic, PM Tune Up, Visual Walk-Around Inspection)

These inspections Head off major problems by identifying them while they are small. As Bugshan Group conducts a general on-site inspection of your equipment, following a systematic checklist to determine if anything needs further, in-depth inspection or repair. Trained technicians know your equipment better than anyone else and perform the Walk-Around with a keen eye towards safety, as well as wear and tear on all critical areas of your machine.

PM Clinic
PM Clinics are machine-specific, comprehensive inspections designed to monitor the performance of your machine by monitoring key diagnostic measurements, including engine speeds and hydraulic pressures, your distributor is able to track trends and make recommendations to enhance your machine’s performance. PM Clinic covers the Crawler Dozer, Wheel Loader, Dump Truck, Motor Grader and Excavators

PM Tune Up
PM Tune Ups are Preventive Maintenance Inspections targeting the advanced hydraulic systems on Excavators. In addition to monitoring key diagnostic measurements and tracking trends, as with PM Clinic, PM Tune Ups include any necessary adjustments. By reviewing trends and identifying problems early, your distributor can help you minimize downtime and reduce parts and service costs. You’ll head off major problems by fixing them early, and you can rely on your distributor’s trained Komatsu experts when work needs to be performed.

Oil Wear and Analysis
Confirms the inside condition of engine and power train. Analysis of Engine oil and other fluids is the best way to look inside a machine’s engine and power train. It can help you to maintain the engine performance, reduce repair and you can take quick maintenance decisions.

Analysis detects fuel dilution, coolant leakages, identifies contaminants, and measures wear-metals. As Bugshan group can help you interpret this information so you can identify potential problems and head them off before they lead to major repairs.

A well-planned maintenance program can save you significant money over the life of your equipment by keeping it operational and extending its life. Consider what a single catastrophic failure due to improper maintenance can cost in terms of : (Increased repair costs ,Loss of production, Rental or backup machine, Idle personnel and equipment, Disruption of schedules, Client losses), Scheduled maintenance performed on time and as specified in your Operation & Maintenance manual. When your equipment is maintained properly, you can achieve maximum performance and reduce cost of repairs.

UC Wear Analysis
Manage Your Undercarriage Wear Correctly managing the undercarriage of your excavators and crawler dozer is critical to their service life and productivity. A "Run to Destruction" approach is not always the best option. Based on your machine's application and the amount and type of wear, your distributor can develop an appropriate undercarriage management program to better schedule necessary service. Regular undercarriage inspections and timely replacement and repair will help extend the life of the undercarriage, increase productivity, reduce downtime, and reduce the machine's cost per hour. Faster, Easier Inspections and the Right Recommendations Komatsu's UC Measurement Tool make undercarriage inspections quick and easy by providing access to hard-to-measure locations. A Komatsu-trained expert, equipped with UC TOOL, can take all required measurements and accurately determine wear. Based on this data and other critical factors, he can make the appropriate recommendations for your machines and your working environment.

Why there is a need of service department.
There are to many reasons why a customer needs us, to help him perform his business, For the customer to feel comfortable, Needs machine repairs, Technical advise, To keep the machine operating, Quality work, Low cost of repairs, To ensure long machine life, Warranty, Customer has bad experiences using others, Proper advise on machine operations, Reduce the owning and operating costs, Quick response, Distributor has sophisticated diagnostic tools not available to customers, Service programs, They receive technical advise, Training, Large number of qualified technicians available, Visits to their job sites, Feedback to operators and owners, On time delivery, Good relations with distributor, Proper troubleshooting, Machine evaluations for used equipment, Fair treatment, Provide and keep promise dates, Proper use of GET parts, Preventative maintenance, Using genuine parts, Increasing the efficiency of their operation, Discounts, Accurate quotations, Repair & Maintenance Contracts – Total cost, Benefits of skilled, Knowledge of the distributor which provides quality work, higher productivity of the equipment, & specialized tooling and diagnostic ability.